Privacy Statement

Our Privacy Policy

We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. This privacy statement only relates to our website and does not extend to your use of the Internet outside of our website or to any websites that are linked to our website.

You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details. This privacy statement is part of our Terms and Conditions. We may need to update this privacy statement from time to time and when we do so we will place a notice on our website to let you know. You should regularly check this page to make sure you have read the most recent version.

In this privacy statement, we, us and our, refer to Perrywood Garden Centre & Nurseries Ltd, registered in England & Wales, company no. 3748436. Our registered office is Kelvedon Road, Inworth, Essex, CO5 9XW. Our registered VAT number is 929641592.

Information we may collect from you

If you do give us your details and then decide you do not want us to use your details anymore, you can unsubscribe by clicking on the ‘unsubscribe’ link in any emails you receive from us, or by clicking here.

If you want to buy things from us, you can either checkout as a guest or your can register with us to make future purchases easier. Registration involves you giving us the following personal information:

  • Your title, name and address
  • Contact phone number and e-mail addresses

Registration enables you to speed up the ordering process, however, you do not have to register with us if you choose not to.
We also collect card payment details and other information that we need to process the online card payment correctly.

How we will use your details

Our offers: Once you have purchased with us, we would like to send you our latest product updates, special offers and gardening tips by email.

We will never send your details to third parties.

When you register we will ask you if you wish to receive such information – if you do, simply tick the appropriate box. If you change your mind, you can let us know at any time.

We may also use your information to manage your purchases, such as sending a confirmatory email, and process your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. Your card details will only be shared with any third parties as is necessary to process your transaction. For example, banks and credit card companies that we need to contact to authorise and clear your card payment.

You can check any information that we are holding about you, or ask any questions about this privacy statement by emailing us on orders@perrywood.co.uk.

We may also use the information to improve our website and personalise your experience when you visit our website. If we are sold or merged with another company we may transfer, sell or assign information about your relationship with us to third parties, including information that identifies you and other information concerning your relationship with us.

We may also record and monitor calls to us, to maintain customer service standards and assist staff training.

Additionally, we may ask you to complete surveys that we use for research purposes but you do not have to respond to them.

From time to time, our site may contain links to and from like-minded websites. If you follow a link to any of these sites, please note that these sites have their own privacy policies and we do not accept any responsibility or liability for their content.

Unless we are required to share your personal data by law, we will not otherwise share, sell or distribute any of the information you provide us without your consent.

How we use email

If you register to receive email, from time to time, we will send you Perrywood Web Shop emails. These emails will inform you of our launch of new products, of special sales, or events taking place.

If you currently receive our emails and do not wish to continue receiving them, you may unsubscribe at any time, by clicking on the ‘unsubscribe’ link at the bottom of the e-mail you’ve received or by emailing orders@perrywood.co.uk.

Please note: In order to process your purchases we will send you a confirmation email or we may contact you by email or telephone if we have questions about your order.

About Cookies and the way we use them

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Where we store your personal data

All information that you supply us with is stored on our secured servers. Any payment details will be encypted using SSL technology to try to prevent unauthorised access.

Security

We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and us, or information stored on our servers, will be free from unauthorised access by third parties.

Contact

Please feel free to contact us with any questions or comments about this privacy policy by emailing orders@perrywood.co.uk or calling 01376 570777.