What are your delivery costs?

When buying products online you will pay a £5 fee, or if you spend over £50 the delivery will be free of charge.

Gift Vouchers – Free Delivery

When buying products in-store there are separate delivery fees – click here for fees and delivery days. If you are shopping in-store we can arrange delivery of some goods outside of our local area, please ask a member of staff for details.

There is no charge for our Perrywood Tiptree Click and Collect service

Which delivery companies do you use?

Delivery of products from our web shop will be made via our trusted partners, who include:

Royal Mail (second class)
APC Couriers (24 hour delivery)
The Palletways pan European pallet network (3-5 days approx)

When will my items be delivered?

We endeavour to dispatch orders made before 2pm Monday to Friday the following weekday. Orders made from 2pm Friday to Sunday will normally be dispatched on a Monday.

Smaller items are dispatched via Royal Mail (second class) which takes 2-3 working days (including Saturdays). If you have ordered a larger item your dispatch confirmation may include an APC tracking reference.

If you need more information about your delivery please contact us.

What is the process for refunds & returns?

Faulty or defective items must be returned within 14 days and will be exchanged or refunded, and postage costs incurred will also be refunded.

Unwanted items must be returned within 14 days, and you will have to pay to return your package. Items can be exchanged or refunded.

Can I use my Perrywood Gift Vouchers to purchase online?

Gift vouchers are not currently redeemable online.

Any Perrywood Gift Vouchers purchased in store or online can be redeemed at Perrywood Tiptree or Coffee Shop.  We also accept Perrywood Gift Vouchers at our other site – Perrywood Sudbury. 

Does Perrywood have a Click and Collect service?

Yes Perrywood Tiptree does have a Click and Collect service available through our online shop. More details