What are your delivery costs?

Our gift vouchers are sent out free of delivery costs.

When buying products in-store there are separate delivery fees – click here for fees and delivery days. If you are shopping in-store we can arrange delivery of some goods outside of our local area, please ask a member of staff for details.

Which delivery companies do you use?

All gift vouchers are sent out by Royal Mail 2nd Class Signed for.

When will my items be delivered?

We endeavour to dispatch orders made before 1pm Monday to Friday  by the following weekday.

Gift vouchers are dispatched via Royal Mail (second class) which takes 2-3 working days (including Saturdays).

If you need more information about your delivery please contact us.

What is the process for refunds & returns?

Unwanted items must be returned within 14 days, and you will have to pay to return your vouchers.

Can I use my Perrywood Gift Vouchers to purchase online?

Gift vouchers are not currently redeemable online.

Any Perrywood Gift Vouchers purchased in store or online can be redeemed at Perrywood Tiptree or Sudbury – they can be used both in store and in the Coffee Shop and Restaurant

Does Perrywood have a Click and Collect service?

Yes Perrywood Tiptree does have a Click and Collect service available for collecting vouchers.. More details