Do you guarantee plants purchased from PerrywoodYes we have a Perrywood Hardy Plant Guarantee, we guarantee the free replacement, or credit, of any container-grown, hardy plant that dies, providing it has received reasonable care, bears our garden centre labelling and is presented for examination with proof of purchase within one year. We cannot guarantee against damage due to severe weather conditions.
Is the site accessible for the disabled, or infirm?Yes. The site is very accessible, with wheelchairs on loan for use on flat wide paths, and disabled toilets. There is a large car-park including a drop-off area and disabled spaces.
Do you allow dogs on site?No I’m afraid we don’t allow dogs, with the exception of service/assistance dogs.
Do you have facilities for young children in the coffee shop?Yes, we welcome families with young children. We provide high chairs, parent’s changing area and children’s meals. We also have colouring sheets, story books and toys for pre-school children to use whilst visiting.
Do you sell and redeem gift vouchers?Yes, we sell and redeem our own Perrywood Gift Vouchers as well as the HTA Gift Cards. (Paper National Garden Gift Vouchers are still redeemable and available on request)
Do you allow coaches to visit?Please email: email@example.com if you would like to book in a coach at Tiptree.
It is essential that you book in with our coffee shop and restaurant before your coach visit. It is important to us that our visitors have the best possible experience, and therefore we need to ensure that customers don’t have to wait long in the queue and that they are easily able to find a table.
For these reasons, please be aware that we do not allow coaches unless we have received a booking. Please make sure you contact us to make a booking before organising a trip. We require at least 28 days’ notice and we have limited bookings available each year.
We do not take coaches at the weekend or over bank holidays due to our store being extra busy during these times as well as the likelihood of our carpark being full.
For coaches that are booked in, please note we have limited parking, and cannot guarantee parking will be available on site.
Do you have concessions and franchises?No, we only sell plants and products which are sourced by us. We feel this gives us the edge over other centres as we can maintain high standards and offer value for money on all we sell.
Do you have a loyalty scheme or a pensioner's day?No, because we like to offer all our customers the best prices rather than just for the select few. Everyone who visits can take advantage of our great value, high quality plants and products.
Do you offer a delivery service for bulky items?Yes, we offer a local delivery service for bulky items purchased in-store. Please refer to our Local Delivery Map for delivery zones and prices.
We can arrange national delivery for non-plant purchases. Some exceptions apply. Please ask for a quote before you make your purchase.