Is the Coffee Shop & Restaurant open?

Please note our Coffee Shop & Restaurant is CLOSED.

Our Coffee Shop & Restaurant is open from 9am Monday to Saturday and 9.30am on Sundays. Breakfast is served until 11am (last orders for breakfast are at 10.45am) and hot lunches are served from 11.30am-2.30pm.

Monday to Friday:

For breakfast or coffee & cake (9am-11am) bookings are not required.

For lunch (11.30am-2.30pm) you must book a table in advance at www.perrywood.co.uk/dining.

After 11am we are only open for booked lunches and booked afternoon teas, so please don’t come in for coffee & cake. We apologise for any inconvenience.

Weekends:

All tables must be booked online  in advance for breakfast and lunch  at www.perrywood.co.uk/dining.

We are not open for those without bookings, and cannot take a booking unless you are having a meal from the breakfast or lunch menu.

Please don’t come in for coffee & cake. We apologise for any inconvenience.

December is normally extremely busy, and this year we have all sorts of extra challenges that C19 has brought us. These changes have been made so that our car park and garden centre queueing system is not overwhelmed. For business planning, we need to commit to these changes even if some days end up being not so busy.

Please do not call to book a table unless you are having difficulties. Booked tables will be held for a maximum of 15 minutes. Please note, we are unable to accept requests for a specific table or area.

We are focusing our efforts on team and customer safety – as well as ensuring that everyone has a great experience.

Customer toilets are now open.

What information do you need when I book a table?

It is now mandatory for you to provide contact details for the lead person of your party, for NHS Test and Trace.

These details will be saved securely for 21 days, and will be passed onto NHS Test and Trace if required.

On rare occasions we may also use this information for urgent customer service issues regarding your visit.

Your details will not be used for general marketing purposes, and will not be passed to any other third parties.

How are you keeping everyone safe in the Coffee Shop & Restaurant?

We have stringent social distancing measures in place, and will be asking all team members and customers to adhere to them.

We are restricting the number of customers allowed in Coffee Shop & Restaurant at one time. We are reducing our seating capacity.

Tables have been spaced at 2m apart.

All lunch and weekend breakfast tables must be booked in advanced – timings are staggered so customers arrive at different times.

We have a meet and greet service to escort you to your table.

We ask that all customers wear a face covering until seated in the Coffee Shop & Restaurant.

All food (as well as drinks, cutlery and condiments) is served at your table.

We ask all customers to read menus online prior to visiting or to view on their phones at the table. It will be helpful if you have an idea of what you would like to order. We will also have disposable paper menus available for the table on request (one-time use only).

We are only taking card payment (no cash) and these are contactless up to the value of £45. Android and Apple pay via your phone have a higher limit of £200. You can also pay with Perrywood vouchers, or you can use your Afternoon Tea vouchers (we can’t give change).

All tables, chairs and highchairs will be thoroughly sanitised after use.

Are you accepting cash as payment?

No. We are only taking card payment and these are contactless up to the value of £45. Android and Apple pay via your phone have a higher limit of £200.

Please note only one itemised bill will be issued per table booking. This is to reduce the time that staff spend at the table taking payment.

How many people can sit together?

We have created enough space in our Coffee Shop & Restaurant to ensure tables are at least two metres apart, with the majority of tables able to accommodate up to 4 people.

We also have 4 tables which can seat 6 people (including highchairs and/or wheelchairs). Tables cannot be moved. You will have plenty of space between you and the next table.

Our tables are not set up to allow you to socially distance with people on your table, you won’t be able to sit 2m away from each other whilst you are eating.

Please note you must follow the latest government guidelines and only dine with members of your household (or those within your support bubble). We will not take table bookings for separate households to be seated on tables next to each other.

How long can I stay in the Coffee Shop & Restaurant?

In order to safely accommodate as many customers as we can, each lunchtime booking is limited to one and a half hours and each breakfast booking to one hour.

 

When will you be serving breakfast, coffee & cake and afternoon tea?

From Monday-Friday, bookings  are  not required for breakfast. On weekends, tables must be booked in advance for breakfast at www.perrywood.co.uk/dining

From Monday-Friday, you can visit us for coffee & cake (9am-11am) without a booking. After 11am we are only open for booked lunches and booked afternoon teas, so please don’t come in for coffee & cake.

On weekends, all tables must be booked in advance for breakfast and lunch and we are not serving coffee & cake – we apologise for any inconvenience.

We are now serving Afternoon Tea. To make a booking please visit www.perrywood.co.uk/shop/afternoon-tea/

 

My Afternoon Tea gift voucher expired during the time you were closed, can I still use it?

Vouchers that expired after the 1st March will be extended.

What food and drink is available?

All menus can be viewed on our website at www.perrywood.co.uk/dining

This is the complete list of home cooked food and drink available each day – there are no specials or additional items available.

We have simplified the menu to allow for social distancing in our kitchen. For example, we have removed sandwiches and paninis. We have kept popular meals including ploughman’s, jacket potato, quiche and soup. Chef’s hot lunches include fish & chips, pie of the day, beef  lasagne and more! We will be serving roast dinners on Sundays.

If you are making a lunch booking the majority of your party should be ordering a main meal.

Dessert menu includes hot and cold desserts such as cheesecake of the day or sticky toffee pudding. You can also order special cakes such as chocolate orange fudge or red velvet cake, and of course our famous scones!

Can we order cakes and desserts to take away after our meal?

Yes, any of the special cakes and scones can be added to your order and placed in takeaway boxes for you to take home. Prices will be as seen on the menu.

What about other dietary requirements?

We cater for all dietary requirements including vegetarian, vegan, dairy-free and gluten-free (please see menus at www.perrywood.co.uk/dining). Please let us know if you have any dietary requirements and we will do our best to accommodate them.

We can let you know about allergens in our dishes on request. Please note that we cannot guarantee these dishes do not contain trace because all our food is freshly made in the same kitchen on site. Every effort is made to avoid cross contamination.

Is your Coffee Shop & Restaurant still suitable for children?

Yes, please see the children’s menu online at www.perrywood.co.uk/dining.

Please note that children’s activities (colouring sheets, toys and books) will not be available in our Restaurant so we would advise bringing your own items to entertain children whilst they wait. Children must remain seated at the table at all times. Highchairs are available and will be sanitised after each use.

Do I have to join the Garden Centre queue to get in?

No, we are changing our queuing system. If you have a reservation within the next 20 minutes you can join the line which lets you straight into the garden centre. After your lunch you are then free to shop in the garden centre (without joining the queue again). Please note you may need to queue for a short while at the entrance to the Coffee Shop & Restaurant.

What happens if I arrive early or late for my reservation?

If you are early for your booking please enjoy the garden centre, until the booking time. You will only be allowed in the restaurant at the time of your booking, to allow time to sanitise tables etc.

Please be on time for your booking as we cannot guarantee to seat late arrivals.

What should I do if I need to change or cancel my table?

Online bookings can be changed or cancelled using the link on your email booking confirmation. If you are having difficulties, please call 01376 570777.

Is your new Greenhouse Café open?

No.Our new Greenhouse Café is closed until the New Year.

What about your Coffee Shop in Sudbury?

The Perrywood Sudbury Coffee Shop is open. For more details, please see www.perrywoodsudbury/dining.

Have we lowered prices to reflect the lowering of VAT?

No we haven’t.

Do you have any plans to lower any prices?

Not at present but we review prices regularly.

Why have you not lowered any prices?

This is a complex question and there are many factors to consider. Raw ingredient prices have risen significantly in the past few weeks. The work required to open our restaurant with COVID19 safety measures has cost many thousand pounds including screens, a new wall, moving till positions, new mobile card readers, online booking platform, new menus and sanitising products which are used every day. The reduction of tables has reduced the daily revenue through the restaurant but the staffing costs remain the same as do the operational costs. Therefore we were operating at a considerable loss and the VAT reduction helps to offset SOME of these costs.